Terms of Service

By creating an account, accessing, or using the ChopChow platform in any way, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you must not use ChopChow.

These terms form a legally binding agreement between you and ChopChow, Inc. References to "ChopChow", "we", "us", or "our" refer to ChopChow, Inc.

You may use ChopChow only if you meet all of the following conditions:

• You are at least 18 years old, or using the platform under the supervision of a parent or legal guardian.
• You are capable of forming a legally binding contract under Ghanaian law.
• You are not prohibited from receiving services under applicable law.
• You have not previously had an account suspended or terminated by ChopChow for violations of these terms.

When you register for ChopChow, you are responsible for maintaining the security of your account and all activity that occurs under it.

• Accurate information — you must provide truthful, current, and complete information during registration and keep it up to date.
• Account security — you are responsible for keeping your password confidential. Notify us immediately at support@chopchow.app if you suspect unauthorized access.
• One account per person — each individual or business may maintain only one active account. Duplicate accounts may be removed.
• Non-transferable — your account is personal to you and may not be transferred or sold to another party.

ChopChow grants you a limited, non-exclusive, non-transferable, revocable license to access and use the platform for its intended purpose: discovering and purchasing surplus food from nearby businesses.

You agree to use the platform only for lawful purposes and in accordance with these terms. You may not use ChopChow in any way that:

• Violates any applicable Ghanaian or international law or regulation.
• Harms, threatens, harasses, or defrauds other users or businesses.
• Attempts to reverse-engineer, scrape, or interfere with the platform's systems.
• Impersonates any person or entity, or misrepresents your affiliation with any person or entity.

ChopChow connects customers with local businesses selling surplus food at reduced prices. When you place an order, you are entering into a purchase agreement directly with the business — ChopChow facilitates but is not party to that transaction.

• Pickup only — all orders are available for in-person pickup at the listed business location. No delivery is offered unless explicitly stated.
• Pickup windows — each listing specifies a pickup window. Arriving outside that window may result in the order being forfeited with no refund.
• Food contents — surplus bags may contain a variety of items. Specific contents cannot be guaranteed — businesses list approximate descriptions only.
• Allergies — if you have food allergies or dietary requirements, you must contact the business directly before ordering. ChopChow cannot guarantee allergen information.
• No-shows — if you do not collect your order within the pickup window without cancelling in advance, your order is forfeited.

All payments are processed securely through Paystack. By making a purchase, you agree to Paystack's terms of service in addition to ours.

• Pricing — prices are set by partner businesses and displayed in Ghanaian Cedis (GHS). ChopChow may add a small service fee, shown at checkout.
• Successful orders — once your payment is confirmed, your order is placed and a confirmation is sent to your registered contact.
• Cancellations — you may cancel an order up to 1 hour before the pickup window opens for a full refund. Cancellations after this window are not eligible for refunds.
• Refunds — refunds are issued to your original payment method within 5–7 business days. Contact support@chopchow.app with your order ID to initiate a refund request.
• Failed pickups — if a business is unable to fulfil your order after payment, you will receive a full refund automatically.

Restaurants, bakeries, hotels, cafes, and other food businesses may register on ChopChow to list surplus meals. By doing so, you agree to the following additional terms:

• Accurate listings — all meal listings must accurately describe contents, pickup times, and quantities available. Misleading listings may result in account suspension.
• Food safety — you are solely responsible for ensuring all food listed on ChopChow meets applicable Ghanaian food safety standards and regulations.
• Honouring orders — once a customer's order is confirmed, you are obligated to fulfil it within the stated pickup window. Repeated failures may result in removal from the platform.
• Payouts — ChopChow disburses your earnings to your registered payout method after deducting the platform commission, on a schedule outlined in your business agreement.
• Approval — business accounts are subject to review and approval before going live. ChopChow reserves the right to decline or remove any business at its discretion.

The following actions are strictly prohibited on ChopChow and may result in immediate account termination:

• Listing or selling food that is expired, unsafe, or misrepresented.
• Using the platform to conduct fraudulent transactions or chargebacks.
• Harassing, threatening, or abusing other users, businesses, or ChopChow staff.
• Creating fake reviews, ratings, or accounts to manipulate platform rankings.
• Attempting to circumvent platform payments by arranging off-platform transactions for orders initiated on ChopChow.
• Automated data scraping, crawling, or any access to the platform outside normal use.

All content on the ChopChow platform — including the name, logo, design, software, and written content — is owned by or licensed to ChopChow, Inc. and is protected under applicable intellectual property laws.

You may not copy, reproduce, distribute, or create derivative works from any part of the platform without our express written permission. Content you upload (such as meal photos or business information) remains yours, but you grant ChopChow a non-exclusive, royalty-free license to use it to operate and promote the platform.

ChopChow is provided on an "as is" and "as available" basis. We make no warranties, express or implied, including but not limited to:

• The platform will be uninterrupted, error-free, or free of viruses or harmful components.
• The quality, safety, or suitability of food listed by partner businesses.
• The accuracy of listings, descriptions, or allergen information provided by businesses.
• That the platform will meet your specific requirements or expectations.

Your use of the platform and any food you purchase through it is entirely at your own risk. ChopChow is a marketplace — we are not a food provider.

To the fullest extent permitted by law, ChopChow, Inc. and its officers, directors, employees, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform, including:

• Loss of profits, revenue, or data.
• Illness or injury resulting from food purchased through the platform.
• Any conduct or content of third parties (businesses or users) on the platform.
• Unauthorized access to or alteration of your account.

Either party may terminate this agreement at any time.

• By you — you may close your account at any time through the app's account settings. Outstanding orders must be settled before deletion.
• By ChopChow — we may suspend or terminate your account immediately, without notice, if you breach these terms, engage in prohibited conduct, or if required by law.
• Effect of termination — upon termination, your licence to use the platform ceases immediately. Provisions relating to intellectual property, disclaimers, liability, and governing law survive termination.

We may update these terms from time to time. When we make material changes, we will notify you via email or an in-app notice at least 7 days before the updated terms take effect.

Continuing to use ChopChow after the effective date of any change constitutes your acceptance of the updated terms. If you do not agree, you must stop using the platform and close your account.

These terms are governed by and construed in accordance with the laws of the Republic of Ghana, without regard to its conflict of law principles.

Any disputes arising out of or relating to these terms or your use of ChopChow shall be subject to the exclusive jurisdiction of the courts of Accra, Ghana. You waive any objection to the laying of venue in those courts.

If you have any questions about these Terms of Service or need to report a violation, please reach out:

• Legal enquiries — legal@chopchow.app
• Support — support@chopchow.app
• Address — ChopChow, Inc., Accra, Ghana