Privacy Policy

When you use ChopChow, we collect information to help you discover nearby surplus meals, complete purchases, and improve your experience. Here's what we gather:

• Account information — your name, email address, phone number, and profile photo when you register.
• Location data — approximate or precise location, with your permission, to surface meals near you.
• Purchase information — order history, payment method details (processed securely via Paystack), and transaction records.
• Device information — device type, operating system, app version, and unique identifiers.
• Usage data — how you browse listings, searches you make, and features you interact with.

Your data is used to run the ChopChow platform — to connect you with surplus food near you and to help businesses reduce waste. Specifically, we use it to:

• Show you nearby deals based on your location and preferences.
• Process and confirm your orders with restaurants, bakeries, and cafes.
• Send you order updates, receipts, and important service notices.
• Improve the app through analytics and crash reporting.
• Prevent fraud, abuse, and violations of our terms.
• Comply with applicable laws in Ghana and other operating regions.

We do not use your personal data to train third-party AI models, and we do not sell your data to advertisers.

ChopChow does not sell your personal information. We share data only in the following circumstances:

• With partner businesses — restaurants and vendors receive your name and order details to prepare your pickup.
• With service providers — Paystack (payments), Supabase (infrastructure), and analytics tools operate under strict data agreements.
• For legal compliance — when required by Ghanaian law, court order, or to protect safety.
• Business transfers — if ChopChow is acquired or merged, your data may transfer as part of that transaction.

Your data is stored on servers hosted by Supabase, with infrastructure primarily in the European Union. By using ChopChow, you consent to your data being transferred to and processed in these locations.

We take appropriate technical and organizational measures to protect your data during storage and transit, including encryption at rest and in transit (TLS).

You have meaningful control over your data on ChopChow:

• Access — request a copy of the personal data we hold about you.
• Correction — update inaccurate or incomplete information via your profile settings.
• Deletion — request that we delete your account and associated data.
• Location — disable location access at any time in your device settings. Note this limits nearby deal discovery.
• Marketing — opt out of promotional communications via your notification preferences.

To exercise any of these rights, contact us at privacy@chopchow.app. We respond to all requests within 30 days.

We implement industry-standard security measures: encrypted storage, secure API connections, row-level access controls, and regular security reviews. Access to user data is restricted to personnel who need it to operate the service.

No method of transmission over the internet is 100% secure. If you suspect unauthorized access to your account, contact us immediately and change your password.

We keep your data for as long as your account is active or as needed to provide services. When you delete your account, we remove your personal information within 30 days, except where we are required to retain it for legal or financial compliance (typically up to 7 years for transaction records).

ChopChow is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their data, please contact us and we will promptly delete it.

We may update this policy as the product evolves. When we make material changes, we will notify you via email or an in-app notice at least 7 days before the changes take effect. Continued use of ChopChow after that date constitutes acceptance of the updated terms.

The date at the top of this page always reflects the most recent version.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us:

• Email — privacy@chopchow.app
• Address — ChopChow, Inc., Accra, Ghana